I’m a SAM member, do I need a ticket to come to SAM? How do I get one?
There are two ways to get your free member tickets.
Online: Print your tickets at home, show your tickets on your phone, or pick up your tickets at Will Call before entering the galleries.
Activate your online membership account using your membership ID number (found on your card) and your zip code. If you need assistance, contact
firstname.lastname@example.org or 206.654.3210.
On site: SAM has first-come, first-served tickets available on site. Members can bypass the general admission line and present an active membership card along with photo ID at the Membership Services Desk. You may also purchase tickets for your guests at this time.
As a reminder, membership benefits are non-transferable.
Are there special viewing opportunities for members?
Yes! We provide SAM members with special opportunities to enjoy the museum. SAM members and their guests have exclusive access to our exhibitions during Member Previews and special Member Monday Nights. Guests of members will be asked to pay regular admission price for the exhibition.
How do I log in to my account?
If you have ever purchased or reserved tickets on SAM’s website, you have an account in our system with assigned login information.
Recover your user ID and/or password. If you have never used the site to purchase or reserve tickets, even if you are a member, you will need to set up your account with your Member ID number.
Set up your account.
Accounts are set up with only one user ID and password per membership (e.g. a family of four with a Family membership has only one user ID and password for their account). If another person under your membership has set up an account, you will need their login information to access your membership account online. If you would like to create a second login to access your joint membership account please contact our Customer Service Center at 206.654.3210.
Can I give my card to someone else to use?
Your membership card and benefits are nontransferable. They are valid only for the person(s) named on the membership account.
How do I use my member guest passes?
Guest pass privileges depend on your membership level.
Individual/Dual/Family members receive two, one time use (purple/pink) discount passes per year with their membership materials. These can only be used onsite to receive $5 off tickets or free permanent collection tickets for their guests.
Senior/Dual Senior/Student members do not receive any discount/guest passes with their membership.
Premier/Contributors Circle members can reserve two free member tickets and two free guest tickets at one time online/on site/over the phone (the members must accompany their two free guests). In addition, Premier level and higher members receive blue, one time use guest passes (# of passes varies depending on level) every year that are good for free admission to the collection galleries or special exhibitions when a surcharge does not apply.
All guest passes can only be redeemed onsite and must be filled out by the member/guest.
General level discounted passes must have the member present in order to be redeemed; Premier/CC/Corp guest passes do not need to have a member present.
I’m a reciprocal museum member. Do I get free admission?
The Seattle Art Museum participates in two reciprocity programs. Tickets for reciprocal members are only available onsite and we are unable to reserve them for you in advance.
View the complete list of reciprocal membership participants.
Here's what you can expect when visiting the Seattle Art Museum
Reciprocal members can purchase a discounted ticket per reciprocal member card.
Free admission to SAM’s Collection galleries
10% discount at SAM Shop.
Discounts on films, concerts, and lecture.
Please present your active participating membership card with the appropriate reciprocal stickers to SAM’s Ticketing Desk to secure your ticket. Since you are a member of a different museum, we do not have access to your membership account and are unable to verify your membership status. We will be unable to provide you with reciprocal benefits, including free admission if you do not have this information at time of purchase.
DIGITAL MEMBERSHIP CARDS
Beginning on November 6, 2019, SAM is excited to introduce digital membership cards as a benefit of your membership!
If you are currently using a plastic card, please read on. Please remember, member benefits are non-transferable. ID will be required when presenting both digital and plastic membership cards.
How do I use my digital membership card?
Your digital membership card is unique to your membership and displays your name, membership level, expiration date, and a barcode for us to scan. Simply show your digital membership card and photo ID to our staff at the Admissions Desk, SAM Shop, or TASTE Café to take advantage of your member benefits!
How do I download my digital membership card to my iPhone or Android phone?
Watch this video for step by step instructions on how to download your digital membership card to your smartphone wallet. We've also written the instructions for you
How do I access my digital cards?
Digital membership cards will be sent to the primary email address of every active member. Open the email on your mobile device and follow the instructions to download the card to your smartphone wallet. Android users may need to install
Wallet Passes from the Play Store prior to download.
If you don’t receive an email or you delete the email, please contact us at
email@example.com or 206.654.3210 for a new email with link.
Where can I find my digital cards?
Once downloaded, your digital cards will live in your smartphone's wallet.
I have a Dual/Family/Patron/Friend/Fellow Membership or higher, where is my second member card?
This depends on how your record is set up in our system. If we have one email address associated with your membership, your email will contain both membership cards. Once downloaded you will see two membership cards in your digital wallet. Members can then forward the email or use the share feature of the wallet app to ensure that secondary cardholders receive their digital membership card. If we have two email addresses associated with your membership, both members will receive an email with links to their own membership cards.
My second card is a "Guest of" card. How does this work?
Dual/Family/Patron memberships have the option of having one named member card and a flexible 'Guest of' card allowing the primary member to bring a different person with them when they visit. If you have selected your second card to be a 'Guest of' card you will receive a single digital card that can be used for you and a guest. Please remember that these can only be used when the primary named member is present. Learn more about guest privileges at the
What about my discount/guest passes?
Unfortunately, at this time we do not have a way of accessing your discounted/guest passes through your digital card. You will continue to receive paper guest passes mailed to your address. You will be required to present these paper passes at the Ticketing Desk in order to redeem them.
I’m a Premier Member. How can I use my reciprocal benefits without a plastic card and reciprocal sticker?
We have contacted all partnering institutions and have informed them of our new digital card system. Simply show your digital membership card and ID at participating museums to receive free or reduced admission.
Will my digital card update when I renew my membership?
Yes! After your membership has been fully processed your digital card will automatically update with your new expiration date, and any name changes you requested. Please allow up to two weeks for processing. You only have to download the card once!
When will you send me new digital cards?
If you upgrade or downgrade your membership or upon request.
Now that I have my digital membership card how do I use it?
Digital cards function just like plastic membership cards. Please present your digital card and photo ID to the Membership Desk to pick up your free member tickets and enjoy the museum!
What if I prefer a plastic membership card?
By default, all members will now receive a digital membership card sent to the email address you provide. If you prefer to receive a plastic membership card instead, please contact us at 206.654.3210. You can also indicate your preference to receive a plastic membership card as you join or renew your membership onsite or through the mail.
Can I keep using my plastic card?
Yes! You may continue to use existing membership cards and/or request plastic cards when you renew your membership. Look for the check box on your paper membership form. You may also contact us if you would like to receive a plastic card at
What if I lose/delete my membership card or it hasn’t arrived yet?
You can visit the museum anytime by showing your photo ID at the Ticketing Desk to verify your membership status. You can also verify your membership status by logging into your online account. If you need a replacement card, plastic or digital please contact the SAM Customer Service Center using the
I don’t want a plastic or digital card
That’s okay! We can always look you up at the Ticketing Desk. Please just present your photo ID to verify your membership status.
Can someone else use my membership card?
Membership benefits are nontransferable. Whether ordering your tickets online or picking them up at the desk, you will be required to present your active SAM membership card and photo ID along with your ticket before entering the galleries. The name on your ticket must match your photo ID or you will be denied entry.
I bought a gift membership. Will the recipient get a digital card?
Currently, digital membership cards are not an option for gift membership purchases. Once the gift recipient has received their membership packet they may request a digital card by contacting the membership office.
Still have questions?
Need help downloading your card? Updating your account information? Give our Customer Service Center a call at 206.654.3210.